• What postage is used for my mailings?

  You have a choice of First-Class Presort or Marketing Mail. Typical delivery time by the U.S. Postal Service on average for First-Class Presort is 5 to 8 business days and 8 to 14 business days for Marketing Mail. Please note: Due to factors beyond our control, QuantumDigital is not responsible for postal delays of time-sensitive materials.Few readers

• Can I receive a copy of my mailing when I place an order?

  Yes. You can request a confirmation card online when you place your original order. A confirmation card is an additional piece mailed to you at the same cost as others within your mailing. Based on customer feedback, a copy of your marketing piece can be sent in the actual mailing. This means you will receive your marketing piece when everyone else on your list receives it. This allows you to see exactly how it looks and gives you an idea of when it is received. The cost of the piece is also thFew readers

• Designing & Uploading a Direct Mail File

  (Need Print & Ship file specs instead? Click here: https://support.quantumdigital.com/hc/en-us/articles/115002456626-Designing-Uploading-a-Digital-Print-File) Designing Mail Pieces All files must be 300 DPI in resolution, to the specified sizes below, and in PDF, JPG or PNG format. Any design not uploaded to the correct specifications will be automatically resized to fit theFew readers

• Do you provide mailing lists?

  Yes. We provide a national residential mailing list obtained from a list partner, which has over 100 million addresses. We provide several tools for selecting addresses for mailing.Few readers

• Why do some records on the national mailing list seem outdated?

  We receive a complete update of our national mailing list from our list provider every six weeks. Unfortunately, consumers will at times fail to update information sources who report to list compilers when there are life changes such as people being deceased, divorced or a move. Our list provider uses multiple data resources for address verification. For example: voter registration, vehicle registration, product registration, credit card reporting, tax records, surveys and many more. As consumerFew readers

• Is there a charge to use your mailing list?

  No. It's free!Few readers

• How do I customize my design with my own artwork?

  Simply select one of our professionally designed templates, add your text into the available fields(s) and upload desired images. You can also create your own complete design and upload to a blank template. See our direct mail file specifications for more information.Few readers

• How do I remove someone from my mailing list?

  The "Do Not Mail List" feature lets you block certain addresses from your mailings. Just enter the address or addresses you wish to block, and they'll be automatically excluded from your future mailings. This feature only applies to mailings that utilize QuantumDigital's national mailing list. It will not remove names from your own PersonaLIST(s).Few readers

• Where can I find Panoramic Postcards and Mailed Flyer media types to use for my mailings?

  While in the Direct Mail order process, click on the "Image Upload" link located in the left-hand navigation menu. You will be able to access these media types and upload your own design by clicking on the tabs labeled "Panoramic" and "Mailed Flyer."Few readers

• How often is your national mailing list updated?

  We receive a complete update of our national list from our partner every six weeks.Few readers

• Can I receive a list of the residents that received my mailing?

  Yes. You can request a follow-up report online when you place your original order. Prices are $5 for the first 100 resident names and 2¢ for each resident over 100. The follow-up report will contain the names, addresses and phone numbers (when available) for each recipient of your mailing.Few readers

• Why do some mailings get delivered with smudges/smears on them?

  On occasion, mail pieces may arrive with some extraneous wear and tear due to the automated postal sorting equipment used by the USPS. Extraneous wear may appear as scuffing, black marks, print degradation, etc. This issue impacts a small percentage of mail pieces and is an issue among other mailers in the industry as well. We've reviewed industry print durability studies which show that this issue affects both offset and digitally printed pieces, with and without protective coatings applied.Few readers

• Can I use my photo and company logo on my mailings?

  Yes. Our templates allow you to upload graphics such as digital photos and logos into the design. Files should meet the following specifications: High-quality JPEG format At least 300dpi resolution If using a digital camera, select the highest quality setting Do not scan photos from business cards, magazines, newspapers, color laser prints or inkjet prints. They usually contain dot patterns that conflict with our printing system. Please scan from the original photo whenever possible.Few readers

• Can I personalize direct mail postcards with the names of people to which I'm mailing?

  Yes. Our Personal Impact postcard designs automatically add the names of individual recipients on each card in your mailing. Our system will use names included on mailing lists selected for your order. Your personal lists or QuantumDigital's database of mailing addresses may be used for this type of order. To see designs that allow this type of personalization, just look for the Personal Impact category within the Direct Mail section of your account.Few readers

• What is the delivery time for Direct Mail orders?

  Delivery Options: First-Class Presort: 5 to 8 business day average Marketing Mail: 8 to 14 business day average *Typical arrival times based on the U.S. Postal Service Most orders are printed and mailed next business day. You will be notified with an email confirmation when your order has been entered into the mail stream at the U.S. Postal Service. Please be aware of our holiday closures and thFew readers

• Does QuantumDigital and its list partners scrub the telephone numbers on my follow-up report against the National Do Not Call Registry?

  Yes. This process is completed every 90 days as required by the Do Not Call guidelines. However, before purchasing a follow-up report and making calls, you are strongly encouraged to register with the Do Not Call Registry for the purpose of personally verifying list compliance. Click here for more information and how to register.Few readers

• Can I use my own list?

  Yes. If you have your own mailing list, you can upload it to our website with the PersonaLISTSM option and maintain it online for free. The PersonaLIST option allows you to upload a spreadsheet of names and addresses stored on your computer for mailing. Your spreadsheet must be in one of these accepted formats: .XLS, .DBF, or .CSV. If you currently have your list in another format, you’ll need to convert it before uploading. Before uploading your file, please ensure it meets the following condFew readers

• Is your mailing list scrubbed against the Data & Marketing (DMA) "Do Not Mail List"?

  Yes. We respect the rights of individuals to opt out of such lists. To request removal from the national mailing lists, including the one that we use, please visit the Data & Marketing Association (DMA) Consumer Help page. https://thedma.org/Few readers

• What paper stock is used for the mailings?

  All mailings are printed on our premium 80 lb gloss cover stock with the option to upgrade to heavier cardstock. UV coating is available to add a protective high-gloss finish.Few readers