Not Receiving Lead or Order Confirmation emails. What do I do?
For Social Advertising, This could be one of a few issues:
- Check to ensure the Facebook Business Page URL you provided in the order form or in your Settings is typed/copied correctly.
- Make sure you granted our ‘Social Concierge’ admin access to your Facebook business page so our team can run the advertisements for you.
- We might not have launched the advertisement yet, see the question: “How long will it take for my ads to launch?”
- Add these addresses as trusted contacts:
If you’re having similar issues for direct mail orders or you are still experiencing issues after following these steps, give our knowledgeable support staff a call at (800) 637-7373
Updated on: 27/05/2026
Thank you!